Posts

Seamless Hospitality… what is it?

Seamless Hospitality… what is it? I have been trying to teach my Hotel School Students how to do, what I call “Seamless Hospitality”. A guest who has been with us for three nights, has had coffee every morning and has ordered the same breakfast each time. Now on breakfast number three, I instruct my student…

Networking and B&B’s in Kwa-Zulu Natal

Networking and B&B’s in Kwa-Zulu Natal

Networking and B&B’s in Kwa-Zulu Natal by Emma Jacobs B&B Owners are usually “social butterflies” by nature, so one would think that networking comes naturally to us. This is not necessarily the case. Networking like Hospitality, is an Art. In this blog, I shall focus on real-life networking as opposed to digital networking. How do…

Top Ten Five-Star Hospitality Tips

Top Ten Five-Star Hospitality Tips

TOP TEN FIVE-STAR HOSPITALITY TIPS by Emma Jacobs Welcome your guest with a warm, friendly smile. If they are returning guests, welcome them back. We make a note of repeat guests on our check-in list. Verbalise that you are happy to have your guest with you: “Lovely to have you (back) with us Busi”. Use…

The Art of Hospitality

The Art of Hospitality

THE ART OF HOSPITALITY: By Emma Jacobs, Westville B&B, Durban We believe so much in Hospitality, that we have taken our theme of Art and turned our Hospitality into an Art! Art is central to our Westville B&B rooms’ decor. Each room is named after an artist, and prints of their works are displayed on…