{"id":2703,"date":"2017-04-20T08:37:54","date_gmt":"2017-04-20T08:37:54","guid":{"rendered":"http:\/\/westvillebandb.co.za\/?p=2703"},"modified":"2017-04-26T20:21:56","modified_gmt":"2017-04-26T20:21:56","slug":"seamless-hospitality-what-is-it","status":"publish","type":"post","link":"http:\/\/westvillebandb.co.za\/index.php\/seamless-hospitality-what-is-it\/","title":{"rendered":"Seamless Hospitality\u2026 what is it?"},"content":{"rendered":"<p><strong>Seamless Hospitality\u2026 what is it?<\/strong><\/p>\n<p>I have been trying to teach my Hotel School Students how to do, what I call \u201cSeamless Hospitality\u201d.<\/p>\n<p>A guest who has been with us for three nights, has had coffee every morning and has ordered the same breakfast each time. Now on breakfast number three, I instruct my student to pour him some coffee. He takes the filter coffee to the guest and asks: \u201cwould you like some coffee?\u201d. The guest says \u201cyes\u201d, and the coffee is poured. By asking the question, the student, declared his wish to be hospitable, rather than demonstrated it.<\/p>\n<p>It became an interesting teaching point, where I could relate a story of my youth. One Sunday lunch, we had a lovely roast. When my father saw that I had taken a bread roll, he asked my sister to pass me the butter. His words were \u201calways pass the butter, before someone has to ask for it\u201d.<\/p>\n<p>The pass-the-butter lesson has stuck with me, and gets practically lived each day at Westville B&amp;B. Linking back to a previous blog post on hospitality: pre-empt your guest\u2019s needs. If someone sneezes, pass them the tissues, if someone is coughing, or arrives at the breakfast table with a handful of vitamins, pour them a glass of water. If a guest arrives with a suitcase security wrapped, go and get them a pair of scissors to cut it open. Just do it\u2026seamlessly.<\/p>\n<p>The same guest wasn\u2019t asked what he would like for breakfast, but rather \u201cwould you like your usual?\u201d I saw a pattern, and confirmed it. Not only does this show the guest that I have paid attention, but it makes him feel like he belongs, that he is now a regular and we know him, and what he likes. It also shows others at the table, that we are hospitable.<\/p>\n<p>That is the key to Seamless Hospitality. Show that you have seen, and that you care. By asking, you <strong>announce<\/strong> that you are now being hospitable. By doing, you <strong>show <\/strong>that you are being hospitable.<\/p>\n<p>Emma Jacobs<\/p>\n<p>Westville B&amp;B<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Seamless Hospitality\u2026 what is it? I have been trying to teach my Hotel School Students how to do, what I call \u201cSeamless Hospitality\u201d. A guest who has been with us for three nights, has had coffee every morning and has ordered the same breakfast each time. Now on breakfast number three, I instruct my student&hellip;<\/p>\n","protected":false},"author":1,"featured_media":1137,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[19],"tags":[],"jetpack_featured_media_url":"http:\/\/westvillebandb.co.za\/wp-content\/uploads\/2014\/07\/Exterior-8A-Haven-Pool.jpg","_links":{"self":[{"href":"http:\/\/westvillebandb.co.za\/index.php\/wp-json\/wp\/v2\/posts\/2703"}],"collection":[{"href":"http:\/\/westvillebandb.co.za\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/westvillebandb.co.za\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/westvillebandb.co.za\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/westvillebandb.co.za\/index.php\/wp-json\/wp\/v2\/comments?post=2703"}],"version-history":[{"count":1,"href":"http:\/\/westvillebandb.co.za\/index.php\/wp-json\/wp\/v2\/posts\/2703\/revisions"}],"predecessor-version":[{"id":2704,"href":"http:\/\/westvillebandb.co.za\/index.php\/wp-json\/wp\/v2\/posts\/2703\/revisions\/2704"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/westvillebandb.co.za\/index.php\/wp-json\/wp\/v2\/media\/1137"}],"wp:attachment":[{"href":"http:\/\/westvillebandb.co.za\/index.php\/wp-json\/wp\/v2\/media?parent=2703"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/westvillebandb.co.za\/index.php\/wp-json\/wp\/v2\/categories?post=2703"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/westvillebandb.co.za\/index.php\/wp-json\/wp\/v2\/tags?post=2703"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}